HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND ITS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.
Please allow 24-48 hours from the time you place your order for it's status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?
We know how important your order is! AlohaVibes Fit wear provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but AlohaVibes Fitwear does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
I RECEIVED A DAMAGE ITEM WHAT DO I DO?
Please take a photo of the item and email it to our Customer Care team with a description of the damage. Upon inspection of the photo our Customer Care team will determine a resolution within 48hours.
DO YOU REFUND SHIPPING FEES?
Shipping fees are non-refundable unless you received a damaged item. We will only give you Store Credit in the form of a (coupon code) in the amount of the original purchase. If the item is FREE, we do not refund shipping fees.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place an order, you will receive an automatic confirmation email. Processing time can take 1-3 business days as we make sure payment clears first. Once the payment clears we then send your order out to our fulfillment centers. Once your order is ready to leave our distribution center, you will receive another email with shipping/tracking information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.
FREE SHIPPING usually takes 6-19 business days!
We have Global Fulfillment Centers that manufacture our products so shipping can vary and usually takes between 6-19 business days!
INTERNATIONAL SHIPPING We do offer shipping to International/Canada at $15.95 rate.
ALOHA VIBES COLLECTIVE/BABE AMBASSADORS Collection is produced and manufactured in the (U.S only) Processing time takes 1-2 business days, Production time takes 3-5 business days, Shipping takes 3-5 business days. Once shipped you will automatically receive an email confirmation along with your tracking number (USPS).
United States Postal Service (USPS)
You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.